3 min read
Situation
Ensure compliance with payment, legal, and technical requirements
Action
Research
Analyzed competitor onboarding flows (PayU, Razorpay, Stripe) to identify best practices and gaps & also finalizing user flow
Competitive Analysis
Design
Designed a 4-step onboarding flow with progress indicators, save-and-resume functionality, contextual tooltips, and explainer videos.
Some Screens from the Flow
Result
Reduced onboarding time by 50%, making the process faster and easier for merchants.
Boosted completion rates by 62% with an in-portal experience
This project was a big deal for me, the second-biggest task in my design career so far. It involved diving into APIs and figuring out the step-by-step process.
One of the main challenges was making sure the merchant's journey was easy and stress-free. We wanted to stand out from the big players in the industry by offering a more user-friendly experience.
